Shipping policy

We always do our best to process and ship your order as quickly as possible.

All orders are shipped from South Tyrol, Italy.

We work with trusted shipping partners such as UPS, DHL, GLS, BRT and other carriers depending on destination and availability.

Shipping Destinations

We currently ship to Europe, including Switzerland and the United Kingdom.

Processing Time

Orders are typically processed within 1–3 business days, unless otherwise stated on the product page.

Processing times may be longer during product launches, promotional periods, public holidays, or in the event of exceptional order volumes.

Estimated Delivery Times

• Italy, Austria, Germany: 1–3 business days

• Europe: 2–5 business days

• United Kingdom / Switzerland: delivery times may vary depending on customs processing

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on destination, order size and selected shipping method.

Customs, Duties and Import Taxes

Orders shipped outside the European Union may be subject to customs duties, taxes and import charges. These costs are the responsibility of the customer.

Incorrect Address Information

Please make sure your delivery address is complete and correct. We are not responsible for delays, losses or additional costs arising from incorrect or incomplete shipping details provided by the customer.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives visibly damaged, please contact us at info@ruted.eu as soon as possible so that we can assist you in opening a carrier investigation where appropriate.