Terms of service
OVERVIEW
Welcome to Ruted. The terms “we”, “us” and “our” refer to Ruted. Ruted operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as the customer, with a curated shopping experience (the “Services”). Ruted is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms and Conditions of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms and Conditions of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and Conditions of Service and our Privacy Policy [LINK]. If you do not agree to these Terms and Conditions of Service or the Privacy Policy, you must not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms and Conditions of Service, you represent that you have reached the age of majority in your state, province, or region of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices owned, purchased, or managed by you.
In order to use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services accurately in our online stores. However, please note that colors and the appearance of products may differ from how they appear on your screen depending on the device you use to access the store and your device settings and configuration.
We do not guarantee that the appearance or quality of any product or service purchased will meet your expectations or exactly match what is represented or displayed in our online stores.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Ruted reserves the right to accept or reject any order for any reason, at its sole discretion. An order is not accepted until Ruted confirms its acceptance. Payment must be received and processed before an order is accepted.
Please review your order carefully before submitting it, as Ruted may not be able to accommodate cancellation requests once an order has been accepted.
If an order is not accepted, is changed, or is cancelled, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made.
Purchases are subject to return or exchange only in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are intended for personal or household use only and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is submitted and will be set out in the order confirmation email.
Unless expressly stated otherwise, published prices do not include taxes, shipping charges, handling charges, customs duties, or import costs.
Prices published in our online stores may differ from prices offered in physical stores, other online stores, or third-party-operated stores.
From time to time, we may offer promotions related to the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. In the event of a conflict between promotional terms and these Terms, the promotional terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you when necessary.
You represent and warrant that:
(i) the credit card information you provide is true, correct, and complete;
(ii) you are duly authorized to use that credit card for the purchase;
(iii) charges incurred by you will be honored by your credit card company; and
(iv) you will pay the charges incurred at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs procedures, or events beyond our control.
Once products have been transferred to the shipping carrier, title and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Ruted, its affiliates, or its licensors and are protected by United States and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent.
Except as expressly provided in these Terms, nothing contained herein grants or shall be construed as granting any license or other rights under any patent, trademark, copyright, or other intellectual property right of Ruted, Shopify, or any third party. Unauthorized use of the Services may violate federal, state, and other intellectual property laws. All rights not expressly granted in these Terms are reserved by Ruted.
The names, logos, product and service names, designs, and slogans of Ruted are trademarks of Ruted, its affiliates, or its licensors. You may not use such trademarks without the prior written consent of Ruted. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party providers.
We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be subject to these Terms and Conditions of Service.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any integrated third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or sites, you do so at your own risk.
We are not liable for any damage or harm related to your access to third-party websites or your purchase or use of any products, services, resources, or content on third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE FOR MERCHANT: this section accurately describes the relationship between Shopify and your store and should not be removed or modified.]
Ruted is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made in our store are made directly with Ruted. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Ruted, including any injury, damage, or loss arising from products or services purchased. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising from or related to your purchases and transactions with Ruted.
SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than the one in which you reside, in order to provide services to you. Please review our Privacy Policy [LINK] for more details on how we, Shopify, and our partners use your personal information.
SECTION 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media and for any purpose, including commercial use.
We may, for example, use rights under this license to operate, provide, evaluate, improve, enhance, and promote the Services and to perform our obligations and exercise our rights under these Terms and Conditions of Service.
You further represent and warrant that:
(i) you own or otherwise control all of the rights to the Feedback;
(ii) you have disclosed any compensation or incentives received in connection with submitting the Feedback; and
(iii) your Feedback will comply with these Terms.
We are and shall be under no obligation:
(1) to maintain any Feedback in confidence;
(2) to pay compensation for any Feedback; or
(3) to respond to any Feedback.
We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.
You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, nor contain any computer virus or other malware that could in any way affect the operation of the Services or any related website.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time without prior notice, including after you have submitted your order, if any information in the Services is inaccurate.
SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not access or use the Services, directly or indirectly:
(a) for any unlawful or harmful purpose;
(b) to violate any international, federal, provincial, state, territorial, or local laws, regulations, rules, or ordinances;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or otherwise injure any of our employees or any other person;
(e) to submit false or misleading information;
(f) to upload, receive, knowingly download, use, or re-use any material that does not comply with these Terms;
(g) to transmit or procure the sending of any advertising or promotional material, including junk mail, chain letters, spam, or any other similar solicitation;
(h) to impersonate or attempt to impersonate any other person or entity; or
(i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services or which, as determined by us, may harm Ruted, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to:
(a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Services;
(b) reproduce, duplicate, copy, scrape, sell, resell, or exploit any portion of the Services;
(c) collect or monitor the personal information of others;
(d) spam, phish, pharm, pretext, spider, crawl, or scrape;
(e) use robots, spiders, scraping tools, data mining tools, data gathering and extraction tools, automated devices or processes, artificial intelligence tools, including agentic AI, or other automated or manual means to access the Services; or
(f) interfere with, circumvent, or evade security features, authorization systems, robot exclusion headers, or other measures we use to restrict access to the Services.
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that any part of these Terms has been violated.
SECTION 14 – AGENTS
14.1
This section (“Agent Terms”) applies if you use, allow, enable, or determine the implementation of an Agent to access, use, or interact with the Services. “Agent” means any software or service that takes autonomous or semi-autonomous actions on behalf of or at the instruction of any person or entity and may operate on behalf of or through that person’s device without direct supervision.
14.2
No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict compliance with the requirements of Section 14.4 below. No Agent may access, use, or interact with the Services if we have requested that such Agent refrain from accessing, using, or interacting with any service.
14.3
We may establish limits, including technical measures, on how and under what conditions an Agent may access, use, or interact with the Services.
14.4
Agents must:
(i) in all HTTP/HTTPS requests, identify that the request originates from an Agent and state the Agent’s name by including the following in the request’s user-agent string: “Agent/[agent name]”;
(ii) not conceal or obscure the fact that any access, use, or interaction is coming from an Agent, including by (a) imitating human behavior or interaction patterns or (b) completing or bypassing CAPTCHA systems or measures designed to distinguish computer use from human use;
(iii) answer truthfully any prompt or question designed to determine whether interactions are coming from a human or a computer; and
(iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services, or any part thereof, at our sole discretion, at any time and without notice, and you will remain liable for all amounts due up to and including the date of termination.
Even after termination, the following sections will remain in effect: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
SECTION 17 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Ruted (including partners, employees, Shopify, etc.) shall not be liable for any injury, loss, or damages of any kind – including lost profits, lost revenue, lost data, or replacement costs – arising from your use of the Services or any products purchased through them.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Ruted and its partners from any claims, damages, and costs (including reasonable legal fees) arising from (1) your violation of these Terms, (2) your violation of any law or third-party rights, or (3) your access to and use of the Services.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent possible, and the remaining provisions will continue in full force and effect.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Ruted and supersede all prior agreements. Our failure to enforce any right or provision does not constitute a waiver of that right.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights under this Agreement without our prior written consent. Ruted may assign these Terms without your consent or notice.
SECTION 22 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction in which Ruted is based. Both parties consent to the jurisdiction of the courts in that location.
SECTIONS 23–24 – HEADINGS / AMENDMENTS
Section headings are for convenience only. We may update these Terms at any time by posting changes on our website; continued use constitutes acceptance. Questions can be directed to: info@ruted.eu
SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to info@ruted.eu. Here are our contact details:
Ruted – operated by Mairhofer Ivo Josef info@ruted.eu Gisse 11, 39030 St. Johann / Ahrntal (BZ), Italy +39 3408829073 H.R. Bozen/Bolzano: BZ 173844 VAT: IT02364560215